Privacy Policy

1. Introduction

SLV Builders Private Limited (“SLV Builders,” “we,” “us,” or “our”), a company registered under the Companies Act, 2013, with its registered office at #42, 2nd Cross, HSR Layout, Bangalore, Karnataka – 560102, India, is committed to protecting the privacy and security of your personal data.

This Privacy Policy is published in compliance with the Information Technology Act, 2000 (as amended in 2008), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 (DPDPA), and applicable regulations under the Real Estate (Regulation and Development) Act, 2016 (RERA) as enforced by the Karnataka Real Estate Regulatory Authority (K-RERA) and the Andhra Pradesh Real Estate Regulatory Authority (AP-RERA).

By accessing or using our website slvbuilders.com (“Website”), you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information when you interact with our Website, services, or representatives:

• Identity Data: Full name, title, date of birth, gender, Aadhaar number (as required under RERA), PAN number
• Contact Data: Residential and office address, email address, telephone/mobile numbers, WhatsApp number
• Financial Data: Bank account details, payment history, loan pre-approval status (only when required for property transactions under RERA)
• Property-Related Data: Plot details, site dimensions, preferred location, construction requirements, budget estimates
• Technical Data: IP address, browser type and version, device type, operating system, time zone, geo-location data
• Usage Data: Pages visited, time spent, click patterns, referral sources, search queries used on our Website
• Communication Data: Records of correspondence, contact form submissions, AI Quote Builder inputs, inquiry details

2.2 Sensitive Personal Data or Information (SPDI)

As defined under the IT Rules 2011, sensitive personal data includes financial information such as bank account details, credit/debit card numbers, and any biometric data. We collect SPDI only when strictly necessary for property transactions, and with your explicit written consent.

2.3 Information Collected Automatically

We use cookies, web beacons, and similar tracking technologies to automatically collect certain data when you visit our Website. This includes browser information, device identifiers, and browsing behavior. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following legitimate purposes:

• To process and respond to your construction inquiries, quote requests, and service bookings
• To prepare and provide AI-powered construction cost estimates via our Quote Builder
• To fulfill our obligations under RERA, including maintaining records of buyers, allottees, and project details as mandated by K-RERA and AP-RERA
• To process property registrations and documentation as required under the Indian Registration Act, 1908 and the Karnataka Registration Rules / AP Registration Rules
• To communicate project updates, construction milestones, and possession timelines
• To comply with Know Your Customer (KYC) norms under the Prevention of Money Laundering Act, 2002 (PMLA)
• To send marketing communications about new projects, offers, and services (with your opt-in consent)
• To improve our Website functionality, user experience, and service delivery
• To resolve disputes and enforce our legal agreements
• To comply with applicable laws, regulatory requirements, and court orders

4. Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023, we process your personal data based on:

• Consent: Your explicit, informed consent provided at the time of data collection
• Contractual Necessity: Processing required to perform a construction contract or pre-contractual steps at your request
• Legal Obligation: Processing required to comply with RERA disclosures, tax laws (GST, Income Tax), and other regulatory mandates
• Legitimate Interest: Processing for our legitimate business interests, such as improving services and preventing fraud, where this does not override your rights

5. RERA Compliance & Disclosure

As a RERA-registered builder, we are required to maintain and disclose certain personal and project-related information to the Real Estate Regulatory Authorities:

• Karnataka (K-RERA): Project registrations, promoter details, allottee information, and financial records are filed with the Karnataka Real Estate Regulatory Authority as per the Karnataka Real Estate (Regulation and Development) Rules, 2017.
• Andhra Pradesh (AP-RERA): Similar disclosures are made to the AP Real Estate Regulatory Authority under the Andhra Pradesh Real Estate (Regulation and Development) Rules, 2017.
• Buyer/allottee information shared with RERA authorities is governed by the respective authority's privacy and data protection framework.

6. Data Sharing & Disclosure

We may share your personal information with:

• RERA Authorities: K-RERA and AP-RERA for mandatory project and buyer disclosures
• Government Bodies: BBMP, BDA (Bangalore Development Authority), municipal corporations, revenue departments, Sub-Registrar offices, and other statutory bodies as required by law
• Financial Institutions: Banks and NBFCs for home loan processing, on your explicit request
• Professional Advisors: Architects, structural engineers, legal counsel, and chartered accountants engaged for project execution
• Service Providers: IT service providers, cloud hosting services, and analytics platforms that assist in Website operations (under strict data processing agreements)
• Legal Requirements: When required by law, court order, or regulatory investigation

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Security

We implement reasonable security practices and procedures as mandated under the IT Rules 2011, including but not limited to:

• SSL/TLS encryption for all data transmitted through our Website
• Encrypted storage of sensitive personal data at rest
• Role-based access controls limiting data access to authorized personnel
• Regular security audits and vulnerability assessments
• Secure backup and disaster recovery procedures
• Employee training on data protection and privacy best practices

While we take all reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for the following periods:

• Inquiry Data: Up to 3 years from the date of inquiry, or until the purpose is fulfilled
• Customer/Buyer Data: For the duration of the project plus 10 years (as mandated by RERA for defect liability and structural warranty records)
• Financial Records: As required under the Income Tax Act, 1961 (minimum 8 years) and GST Act, 2017 (minimum 6 years)
• Legal Records: For the duration required by applicable limitation periods under the Limitation Act, 1963
• Website Usage Data: Up to 2 years from collection

9. Your Rights

Under the Digital Personal Data Protection Act, 2023, and applicable Indian laws, you have the right to:

• Access: Request a summary of your personal data that we hold
• Correction: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data, subject to legal retention requirements
• Withdraw Consent: Withdraw your consent for data processing at any time (this does not affect the lawfulness of processing done before withdrawal)
• Grievance Redressal: Lodge a complaint with our Grievance Officer or the Data Protection Board of India
• Nomination: Nominate another individual to exercise your data rights in the event of your death or incapacity

To exercise any of these rights, please contact our Grievance Officer at the details provided below.

10. Cookies & Tracking Technologies

Our Website uses the following types of cookies:

• Essential Cookies: Required for basic Website functionality (session management, security)
• Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (activated only with your consent)

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Website functionality.

11. Third-Party Links

Our Website may contain links to third-party websites, including government portals (K-RERA, AP-RERA), payment gateways, and social media platforms. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without verifiable parental consent, we will take steps to delete such information. Under the DPDPA 2023, processing of children's personal data requires verifiable consent of the parent or lawful guardian.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the IT Rules 2011, the details of our Grievance Officer are as follows:

14. Regulatory Contacts

For RERA-related privacy concerns, you may also contact:

15. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be notified through a prominent notice on our Website or via email. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Privacy Policy.

16. Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Real Estate (Regulation and Development) Act, 2016. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.